Privacy Policy
Effective Date: October 11, 2024
This Privacy Policy describes how Lubbock Open Door collects, uses, and protects your personal information when you use our services. We are committed to protecting your privacy and ensuring the security of your personal data. SMS opt-in or phone numbers for the purpose of SMS are not being shared.
1. Data Collection
We may collect the following types of personal information:
• Information you provide directly: This includes information you provide when you make a donation, volunteer, interact with our staff, or otherwise utilize our services, such as your name, email address, phone number, and any other information you choose to provide.
• Information collected automatically: When you use our website, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, device identifiers, and browsing activity. We may also collect information about your location if you have enabled location services on your device.
• Information from third parties: We may receive information about you from third parties, such as fundraising platforms or volunteer registration sites, if you choose to connect with our services through them.
2. Data Usage
We may use your personal information for the following purposes:
• To provide and improve our services: We use your information to operate our programs, process donations, coordinate volunteers, and improve the effectiveness and quality of our support.
• To communicate with you: We may use your information to send you updates, newsletters, event information, and other communications related to our mission and activities.
• To personalize your experience: We may use your information to understand your interests and preferences, and to provide you with relevant information and opportunities.
• To protect our rights and interests: We may use your information to detect and prevent fraud, abuse, and other harmful activities, and to ensure the safety and security of our staff, volunteers, and those we serve.
• To comply with legal obligations: We may use your information to comply with applicable laws and regulations related to non-profit organizations and social services.
3. Data Protection
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
• Data encryption: We use encryption to protect your data both in transit and at rest.
• Access controls: We restrict access to your personal information to authorized personnel who have a legitimate need to access it.
• Security assessments: We regularly conduct security assessments to identify and mitigate potential vulnerabilities.
• Data breach response plan: We have a data breach response plan in place to address any unauthorized access to your personal information.
4. User Rights
You have the following rights regarding your personal data:
• Right to access: You have the right to access your personal information that we hold.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal information.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal information for certain purposes.
To exercise any of these rights, please contact us using the contact information provided below.
5. Opt-In and Opt-Out
You can opt-in or opt-out of certain data collection and usage practices as follows:
• Marketing communications: You can opt-out of receiving newsletters and other communications from us by following the unsubscribe instructions in the communication or by contacting us directly.
• Cookies: You can manage your cookie preferences through your browser settings.
6. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Lubbock Open Door 1918 13th Street Lubbock TX 79401 info@opendoorlbk.org
7. Policy Updates
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you of material changes by email or other means.
8. Accessibility
This Privacy Policy is available on our website and can be accessed by anyone. We have made efforts to ensure that it is written in clear and understandable language.