Terms of Service

Effective Date: October 11, 2024

These Terms of Service ("Terms") govern your use of the services provided by Lubbock Open Door ("we," "us," or "our"), including our website, programs, and any other interactions you have with our organization. By accessing or using our services, you agree to be bound by these Terms.

SMS Terms and Conditions 

Welcome to Lubbock Open Door. By opting in to receive SMS communications from us, you agree to these Terms of Service. Please read them carefully.

1. Consent for SMS Communication
By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from Lubbock Open Door.
Information obtained as part of the SMS consent process will be used solely for the purposes outlined in this document and will not be shared with third parties.  SMS Opt-In consent and the phone numbers we collect for the purpose of SMS will not be shared with third parties or affiliates in any circumstance.

2. Types of SMS Communications

  • We may send SMS communications in the following contexts:

    a. Customers and Guests

  • Follow up messages: to answer inquiries and assist clients/participants to connect with Open Door staff to assist clients/participants with any issue or problem they may have. Including but not limited to medical appointments, vital records assistance, housing and other resources.

3. Standard Messaging Disclosures

  • Message Frequency: The number of messages you receive will depend on your engagement with our services and interactions.

  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.

  • Opt-Out: You may opt out of receiving SMS communications at any time by texting “STOP”. Once you opt-out, you will no longer receive SMS messages from us.

  • Help Support: For assistance, text “HELP” or visi thttps://opendoorlbk.org/

  • Visit our Privacy Policy https://opendoorlbk.org/privacy-policy or Terms https://opendoorlbk.org/terms-of-service

4. Potential Fees for SMS Messaging

Please note standard message and data rates may apply, depending on your specific carrier’s pricing structure. These fees can vary if the message is sent domestically or internationally.

5. User Conduct

You may opt-in to receive SMS messages from Lubbock Open Door in the following ways:

  • Verbally, during a conversation or in-person interaction

  • By submitting an online form through our website

6. Opt-Out Method

You can opt out of receiving SMS messages at any time you choose. To do this, simply reply "STOP" to any SMS message you receive from Lubbock Open Door. Alternatively, you can contact us directly to request removal from our messaging list via phone number (806-687-6876) or email (info@opendoorlbk.org).

7- Help:

If you experience any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (info@opendoorlbk.org)

Additional Options:

  • If you do not want to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

  • Message and data rates can apply.

  • You may opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

  • Message frequency may vary

Texting Cadence:

We will typically send no more than one messages per month.

Message and Data Rates:

Message and data rates may apply. Check with your mobile carrier for details.

Privacy Policy:

For information on how we collect, use, and protect your data, please review our Privacy Policy,

Opt-Out Instructions:

To stop receiving SMS messages from us, reply STOP to any message you receive. You can also opt-out by contacting us at 806-687-6876 or info@opendoorlbk.org.

7. Disclaimer

We strive to provide accurate and up-to-date information, but we make no warranties or representations about the accuracy, completeness, or reliability of our services. We are not liable for any errors or omissions in the information provided.  

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.  

9. Indemnification

You agree to indemnify and hold harmless Lubbock Open Door and its officers, directors, employees, and volunteers from any claims, losses, damages, liabilities, costs, and expenses (including attorney's fees) arising out of or related to your use of our services or your violation of these Terms.  

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas.  

11. Changes to Terms

We may update these Terms from time to time. We will post any changes on our website and notify you of material changes by email or other means.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Lubbock Open Door 1918 13th Street Lubbock TX 79401 info@opendoorlbk.org