Terms of Service

Effective Date: October 11, 2024

These Terms of Service ("Terms") govern your use of the services provided by Lubbock Open Door ("we," "us," or "our"), including our website, programs, and any other interactions you have with our organization. By accessing or using our services, you agree to be bound by these Terms.

SMS Terms and Conditions 

Welcome to Lubbock Open Door. By opting in to receive SMS communications from us, you agree to these Terms of Service. Please read them carefully.

1. Consent for SMS Communication
By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from Lubbock Open Door. This includes but is not limited to the types of communications described below.
Information obtained as part of the SMS consent process will be used solely for the purposes outlined in this document and will not be shared with third parties.  SMS Opt-In consent and the phone numbers we collect for the purpose of SMS will not be shared with third parties or affiliates in any circumstance.

2. Types of SMS Communications

  • We may send SMS communications in the following contexts:

    a. Customers and Guests

  • Follow up messages: to answer inquiries and assist clients/participants to connect with Open Door staff to assist clients/participants with any issue or problem they may have. Including but not limited to medical appointments, vital records assistance, housing and other resources.

3. Standard Messaging Disclosures

  • Message Frequency: The number of messages you receive will depend on your engagement with our services and interactions.

  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.

  • Opt-Out: You may opt out of receiving SMS communications at any time by texting “STOP”. Once you opt-out, you will no longer receive SMS messages from us.

  • Help Support: For assistance, text “HELP” or visi thttps://opendoorlbk.org/

  • Visit our Privacy Policy https://opendoorlbk.org/privacy-policy or Terms https://opendoorlbk.org/terms-of-service

4. Services

Lubbock Open Door is a non-profit organization dedicated to [briefly state your mission, e.g., providing assistance to individuals and families in need in the Lubbock community]. Our services include [list key services, e.g., food pantry, clothing assistance, financial aid, counseling].

5. User Conduct

When using our services, you agree to:

  • Provide accurate and truthful information.

  • Treat our staff, volunteers, and other clients with respect and dignity.

  • Abide by all applicable laws and regulations.

  • Refrain from any activity that may disrupt or interfere with our services.

  • Not use our services for any illegal or unauthorized purpose.

Texting Cadence:

We will typically send no more than one messages per month.

Message and Data Rates:

Message and data rates may apply. Check with your mobile carrier for details.

Privacy Policy:

For information on how we collect, use, and protect your data, please review our Privacy Policy,

Opt-Out Instructions:

To stop receiving SMS messages from us, reply STOP to any message you receive. You can also opt-out by contacting us at 806-687-6876 or info@opendoorlbk.org.

7. Disclaimer

We strive to provide accurate and up-to-date information, but we make no warranties or representations about the accuracy, completeness, or reliability of our services. We are not liable for any errors or omissions in the information provided.  

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.  

9. Indemnification

You agree to indemnify and hold harmless Lubbock Open Door and its officers, directors, employees, and volunteers from any claims, losses, damages, liabilities, costs, and expenses (including attorney's fees) arising out of or related to your use of our services or your violation of these Terms.  

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas.  

11. Changes to Terms

We may update these Terms from time to time. We will post any changes on our website and notify you of material changes by email or other means.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Lubbock Open Door 1918 13th Street Lubbock TX 79401 info@opendoorlbk.org